Terms of Service
Terms of Service
Welcome to Mertinsh.
The website mertinsh.com and the Mertinsh brand are operated by 深圳震天下网络科技有限公司 (English translation: Shenzhen Zhen Tian Xia Network Technology Co., Ltd.).
Throughout these Terms of Service, “Mertinsh,” “we,” “us,” and “our” refer to 深圳震天下网络科技有限公司.
By visiting mertinsh.com, creating an account, placing an order, purchasing a product, selecting a subscription, or otherwise using our services, you agree to these Terms of Service.
1. Use of Our Website
You must provide accurate, current, and complete information when placing an order or creating an account.
You may not use our website, products, or services for unlawful purposes or in violation of applicable laws.
We reserve the right to restrict or refuse service where reasonably necessary to protect our customers, business, website, payment systems, or other legitimate interests.
2. Product Information
We make reasonable efforts to display product descriptions, specifications, images, prices, and availability accurately.
Product packaging, appearance, or other non-material details may occasionally differ from website images.
Product availability may change without notice.
Individual product experiences or results may vary. Information provided on our website is general product information and should not be interpreted as medical advice.
3. Prices and Payment
Prices may be displayed in the currency applicable to the customer's selected market.
The final product price, shipping charge, applicable taxes, discounts, currency, and total amount payable will be displayed during checkout before payment is confirmed.
We may correct obvious pricing, technical, or promotional errors before fulfillment.
4. Orders
After an order is placed, we may send an order confirmation email.
Receipt of an order confirmation does not prevent us from cancelling an order where reasonably necessary, including cases involving:
- Payment failure
- Suspected fraud
- Inventory errors
- Obvious pricing errors
- Shipping restrictions
- Other legitimate operational issues
If we cancel an order after successfully receiving payment, the applicable payment will be refunded.
5. Order Processing and Shipping
Orders are typically processed within 1–3 business days after payment has been successfully received.
Shipping destinations, shipping fees, delivery estimates, and carrier availability may vary by destination.
For additional information, please review our Shipping & Delivery Policy.
6. Returns and Refunds
Eligible return requests may be submitted within 30 days after delivery.
For standard change-of-mind returns, products must be unused and unopened.
Opened or used skincare and personal-care products are not eligible for change-of-mind returns.
For eligible change-of-mind returns, the customer is responsible for return shipping costs.
Damaged, defective, or incorrect products will be handled according to our Return & Refund Policy.
Customers must contact support@mertinsh.com before sending a return.
7. Subscriptions and Recurring Payments
Certain products may be offered through recurring subscription plans.
The applicable subscription price, discount, billing frequency, and other relevant information will be displayed before checkout.
By purchasing a subscription, you authorize recurring charges to your selected payment method according to the subscription frequency selected at checkout.
You may request cancellation of future subscription renewals by contacting:
Cancellation requests should be made before the next scheduled recurring charge is processed.
Cancelling a subscription stops future recurring charges but does not automatically cancel or refund an order that has already been charged or processed.
Processed subscription orders remain subject to our Return & Refund Policy.
8. Promotions and Discounts
Promotional prices, discount codes, bundle offers, free-shipping promotions, gifts, and similar offers may be subject to specific eligibility requirements, availability, or expiration dates.
The terms applicable to a promotion will be displayed with the applicable offer.
We do not guarantee that any promotion will remain available indefinitely.
9. Third-Party Services
Our website may rely on third-party service providers for e-commerce hosting, payments, logistics, fulfillment, analytics, customer support, and other operational services.
Certain services may also be subject to the terms and policies of the applicable third-party provider.
10. Intellectual Property
Unless otherwise stated, website content, branding, text, graphics, and other materials displayed on mertinsh.com are owned by, licensed to, or lawfully used by us.
Such content may not be copied, reproduced, distributed, or commercially exploited without authorization except where permitted by law.
11. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential loss arising from use of the website or our products where such liability may lawfully be limited.
Nothing in these Terms excludes or restricts consumer rights or liabilities that cannot legally be excluded or restricted.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business operations, or applicable requirements.
The current version and latest update date will be displayed on this page.
13. Contact Information
Questions about these Terms may be sent to:
Email: support@mertinsh.com
Phone: +86 139 8615 1101
Website Operator:
深圳震天下网络科技有限公司
English translation: Shenzhen Zhen Tian Xia Network Technology Co., Ltd.
Registered Address:
Room 709, Building U4, Junxiang U8 Intelligent Manufacturing Industrial Park, Guxing Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China.