Privacy Notice
Privacy Notice
This Privacy Notice explains how 深圳震天下网络科技有限公司 (English translation: Shenzhen Zhen Tian Xia Network Technology Co., Ltd.), operator of the Mertinsh brand and mertinsh.com, collects, uses, shares, and protects personal information when you visit our website, place an order, create an account, subscribe to a service or marketing communication, contact us, or otherwise interact with our services.
1. Personal Information We Collect
Depending on how you interact with us, we may collect information including:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order and transaction information
- Products viewed or purchased
- Subscription information
- Customer support communications
- Account information where applicable
- Device and browser information
- IP address
- Website usage information
- Cookie and similar technology information
Payment information may be processed directly by third-party payment providers. We may not receive or store complete payment card details.
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Provide order and shipping updates
- Manage subscriptions and recurring orders
- Process returns and refunds
- Respond to customer support inquiries
- Maintain customer accounts
- Detect or prevent fraud
- Protect our website and services
- Improve our website and customer experience
- Send marketing communications where permitted
- Maintain business and transaction records
- Comply with applicable legal and regulatory obligations
3. Service Providers
We may disclose information to service providers where reasonably necessary to operate our business.
These may include:
- E-commerce platform providers
- Payment processors
- Logistics and fulfillment providers
- Shipping carriers
- Customer support providers
- Technology providers
- Analytics providers
- Advertising or marketing providers, where used
Service providers may process personal information as necessary to perform services for us or as otherwise permitted by applicable law.
4. Shopify
Our online store is powered by Shopify.
Shopify processes certain information in connection with providing its e-commerce platform and related services.
Shopify's handling of personal information is also subject to its own applicable privacy practices.
5. Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to:
- Operate essential website functions
- Maintain shopping cart and account functions
- Remember preferences
- Understand website usage
- Improve website performance
- Detect fraud
- Support analytics
- Support advertising or marketing activities where applicable
Where required, users may be provided with options to manage non-essential cookies or similar technologies.
6. Marketing Communications
If you subscribe to marketing communications, we may send you information regarding products, promotions, offers, or other updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting:
7. Subscriptions
If you purchase a recurring product subscription, we process information necessary to manage the subscription, recurring orders, customer communications, and applicable payments.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Notice, including order fulfillment, customer service, record keeping, fraud prevention, dispute resolution, and legal compliance.
9. Your Privacy Rights
Depending on your location, applicable law may provide rights regarding your personal information.
These may include rights to request access, correction, deletion, or restrictions relating to certain processing activities.
To submit a privacy-related request, contact:
We may need to verify your identity before completing certain requests.
10. International Processing
Because Mertinsh operates an international e-commerce website and uses service providers that may operate in different countries or regions, personal information may be processed outside the country or region in which you live.
Where applicable, we take reasonable steps to handle such information in accordance with relevant privacy requirements.
11. Children's Privacy
Our website is not intended for children to independently provide personal information where parental or guardian authorization is required by applicable law.
If you believe that a child has improperly provided personal information through our services, please contact us.
12. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
13. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our website, services, technology, operations, or applicable requirements.
The latest version and update date will be displayed on this page.
14. Contact Us
For privacy questions or requests:
Email: support@mertinsh.com
Phone: +86 139 8615 1101
Website Operator:
深圳震天下网络科技有限公司
English translation: Shenzhen Zhen Tian Xia Network Technology Co., Ltd.
Registered Address:
Room 709, Building U4, Junxiang U8 Intelligent Manufacturing Industrial Park, Guxing Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China.