Contact Us
Contact Us
Our customer support team is available to assist with questions about products, orders, payments, subscriptions, shipping, returns, and refunds.
Customer Support Email
Phone
+86 139 8615 1101
Business Hours
Monday–Friday
9:00 AM–5:00 PM China Standard Time (UTC+8)
We aim to respond to customer inquiries as soon as reasonably possible during business days.
If you are contacting us about an existing order, please include your order number and the email address used to place the order.
Website Operator
Mertinsh is operated by:
深圳震天下网络科技有限公司
English translation: Shenzhen Zhen Tian Xia Network Technology Co., Ltd.
Registered Address
Room 709, Building U4, Junxiang U8 Intelligent Manufacturing Industrial Park, Guxing Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China.
Important: The address above is our corporate registered address. Please do not send product returns to this address unless our customer support team specifically instructs you to do so.
To request a return, please contact support@mertinsh.com first and follow the return instructions provided by our customer support team.