Shipping & Delivery Policy
Shipping & Delivery Policy
This Shipping & Delivery Policy applies to orders placed through mertinsh.com.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Order processing time is separate from shipping transit time.
Processing may occasionally take longer during public holidays, peak sales periods, unusually high order volumes, or other exceptional circumstances.
2. Shipping Destinations
We ship to destinations that are currently available for selection and checkout on mertinsh.com.
Available shipping destinations may vary depending on product availability, logistics capacity, carrier restrictions, and other operational factors.
If a destination cannot be selected or completed during checkout, we cannot currently guarantee delivery to that destination.
3. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before you complete payment.
Where an order qualifies for free shipping, this will be clearly indicated on the applicable offer, cart, or checkout page.
4. Estimated Delivery Time
Delivery times vary depending on destination, carrier, customs processing, and fulfillment location.
Where available, an estimated delivery period will be displayed during checkout, in your order information, or in shipping communications.
Unless expressly stated otherwise, delivery times are estimates and are not guaranteed delivery dates.
5. Fulfillment
Orders may be processed or shipped through third-party logistics or fulfillment partners.
Depending on product availability and shipping destination, products may be dispatched from different fulfillment locations.
If an order contains multiple items, items may occasionally arrive in separate packages.
6. Order Tracking
Where tracking is available, tracking information will be provided after your order has been shipped.
Carrier tracking systems may require some time after dispatch before tracking information becomes available.
7. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country or region.
Where such charges are not collected during checkout, they may be the responsibility of the recipient, subject to applicable law.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing an order, contact:
as soon as possible.
We cannot guarantee that an address can be changed once the order has entered fulfillment or has been shipped.
9. Delayed or Missing Packages
Carrier delays may occasionally result from customs processing, weather, transportation disruptions, peak shipping periods, or other circumstances outside our reasonable control.
If your tracking information shows an unusual delay or you believe that your package may be missing, contact support@mertinsh.com and provide your order number.
We will review the available shipping information and assist you with the appropriate next step.
10. Contact Us
Email: support@mertinsh.com
Phone: +86 139 8615 1101
Website Operator:
深圳震天下网络科技有限公司
English translation: Shenzhen Zhen Tian Xia Network Technology Co., Ltd.